Turning a small team’s busywork into a system
Follow-up, data and messaging that used to be done by hand now run on their own, using the tools the team already had.
- 800+
- detailed responses in the first six weeks
- 1
- master copy for the website, print and reports
- 0
- new platforms needed
The project in brief
- The problem
People filled out the form and never heard back. Data was messy, and the same text was copied by hand everywhere.
- What we built
Automatic follow-up, clean data, and one master copy feeding every channel, all on tools the team already had.
- The result
A personal email to every respondent, a clean opt-in list, and 800+ detailed responses in six weeks.
How it works
Before and after
- Follow-upBefore
Nothing after the form
AfterA personal email to every respondent
- DataBefore
Free text, cleaned by hand
AfterReady to analyze the moment it arrives
- MessagingBefore
Copies drifting apart
AfterOne master copy, checked word for word
- ReliabilityBefore
Failures could go unnoticed
AfterEvery email’s delivery recorded
People stay in control
- Every word people read is written by the team, never by AI.
- Website text is checked automatically against the master copy.
- Live changes are made by a person.
Could this work for you?
Any business with a quote form, intake form or survey that deserves a reply.
What task keeps landing back on your desk?
Tell us about it. We’ll start with a short conversation to see whether there’s a useful project.